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Help Scout
- by Help Scout
- Free plan available. Free trial available.
- by Help Scout
- Free plan available. Free trial available.
Manage customer support with email, live chat, and AI tools. Resolve requests faster with order details and conversation history in one place.
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About the Help Scout
Help Scout's customer support platform helps turn one-time shoppers into repeat customers by delivering personal service at scale. This app brings every customer conversation, order detail, and purchase history into one organized place, so support teams can resolve requests without switching between tabs.
The platform combines email, live chat, and social media requests in a single inbox for easy collaboration. Built-in AI tools help teams assist more customers in less time, with no extra cost. Customers can find answers on their own through self-service options that handle frequently asked questions instantly.
Support agents can manage orders directly within Help Scout—editing, duplicating, canceling, and processing refunds without leaving the platform. Getting started takes just minutes with a free account.
Launched: March 31, 2014
Key features
- Collaborate on email, live chat, and social requests in one organized Inbox
- Help more customers in less time with AI tools
- Answer FAQs instantly with powerful self-service options
- Edit, duplicate, cancel, and refund orders directly in Help Scout
Integrations with:
- Campaign Monitor,
- HubSpot,
- Klaviyo,
- Mailchimp,
- Slack,
- Zapier
Category:
Pricing of Help Scout
Free
Free
- 1 shared email Inbox
- 1 public knowledge base
- Limited saved replies
- No AI tools included
Standard
$30 / month
or $25/year and save 93%
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
$54 / month
or $45/year and save 93%
- WhatsApp messaging
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
$90 / month
or $75/year and save 93%
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
