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Helmsly
- by Helmsly
- From $29/month
- by Helmsly
- From $29/month
AI customer support that handles WISMO, refunds, and returns within limits you control — escalates everything else to your team.
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About the Helmsly
Helmsly is an AI customer support agent designed for Shopify stores. It automatically reads your products, pages, and policies to handle common customer questions across chat and email. The AI answers WISMO (where is my order) questions with real-time Shopify tracking, processes refunds, manages returns, handles cancellations, and creates discount codes — all within limits you control. You set per-action caps for refunds, returns, and discounts in your admin dashboard, ensuring the AI never exceeds the rules you'd give a human teammate. When confidence drops or a customer requests it, Helmsly escalates conversations to your inbox. This AI agent ingests your store data automatically and operates within configurable boundaries you define.
Launched: May 18, 2026
Key features
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- Escalates to email when confidence drops or customer asks
Category:
Pricing of Helmsly
Starter
$29 / month
or $288/year and save 17%
- 500 conversations / month
- Storefront chat widget
- Email inbox integration
- Auto refunds (with caps)
- Auto returns + cancellations
- AI discount codes
Growth
$79 / month
or $792/year and save 16%
- 2,000 conversations / month
- Storefront chat widget
- Email inbox integration
- Auto refunds (with caps)
- Auto returns + cancellations
- AI discount codes
Scale
$199 / month
or $1,980/year and save 17%
- 10,000 conversations / month
- Storefront chat widget
- Email inbox integration
- Auto refunds (with caps)
- Auto returns + cancellations
- AI discount codes
- Priority support
