Hastedesk: HelpDesk & AI Chat
- by ViewPaid
- Free plan available. Free trial available.
- by ViewPaid
- Free plan available. Free trial available.
AI customer support that handles questions, orders, and returns automatically. Cancels orders, updates addresses, and escalates when needed.
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About the Hastedesk: HelpDesk & AI Chat
Hastedesk connects to your Shopify store and automatically handles customer support tasks your team answers daily. The AI chat handles order cancellations, shipping address updates, order status lookups, and answers product or policy questions without staff involvement.
You control exactly what the helpdesk can do. Set it to handle routine customer questions automatically or require approval for sensitive actions. The AI uses your store's knowledge base to answer questions accurately. It manages returns and exchanges, processes partial or full order cancellations, and updates shipping details.
When conversations need human attention, Hastedesk escalates them to your team inbox instantly. You decide which actions the AI can take independently, giving you full control over your customer support automation.
Launched: October 9, 2026
Key features
- Answers customer questions automatically using your store's knowledge base
- Cancels orders partially or fully, change the shipping address, no staff needed
- Escalates complex conversations to your team inbox instantly
- You control which actions the AI can take without approval
- Optimize tasks such as returns and exchanges
Integrations with:
- Gmail,
- Outlook,
- Recharge
Category:
Pricing of Hastedesk: HelpDesk & AI Chat
Free
Free
- 50 AI conversations/month
- Chat widget
- Shopify integration
- Knowledge base
- Order cancellations & shipping updates
- Smart escalation & team inbox
- Guided returns & exchanges
Starter
$19 / month
- 500 AI conversations/month
- Analytics dashboard
- Everything in free
Pro
$39 / month
- 3,000 AI conversations/month
- Everything in free
- Lower overage rate ($0.03/conversation)
- Unlimited seats for your team