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Gravio: AI Chatbot & Live Chat
- by Gravio
- Free plan available
- by Gravio
- Free plan available
AI-powered chatbot and live chat that automates customer support using your knowledge base, products, and order data.
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About the Gravio: AI Chatbot & Live Chat
Gravio is an AI-powered chatbot and live chat solution built specifically for Shopify stores. It automates customer support by learning from your knowledge base, FAQs, help center articles, policies, and product data to provide accurate, context-aware responses. The AI chatbot handles multilingual conversations with automatic language detection, reducing repetitive support tickets while improving response times. With deep Shopify integration, Gravio accesses product information, order details, and discount data to deliver personalized assistance. The hybrid AI and live chat system enables seamless handoff to human agents when needed, helping merchants scale their customer support efficiently without expanding their support team.
Launched: October 7, 2025
Key features
- Knowledge Base–Powered AI Chatbot trained on FAQs and documentation
- Context-Aware Conversations using products, orders, and chat history
- Multilingual AI Support with automatic language detection
- AI + Live Chat Hybrid for seamless human handoff
- Deep Shopify Integration with products, orders, and discounts
Integrations with:
- Checkout,
- Shopify Admin,
- AI chatbot help desk,
- AI self-help,
- documentation,
- ecomposer,
- helpdesk,
- knowledge base
Category:
Pricing of Gravio: AI Chatbot & Live Chat
Starter
Free
- 20 conversations
- Product agent
- Info agent
- Faqs
Small Business
$19 / month
or $190/year and save 17%
- 100 conversations
- Product agent
- Info agent
- Discount
- Faqs
Business
$59 / month
or $590/year and save 17%
- 500 conversations
- Product agent
- Customer info agent
- Discount agent
- Order agent
- Trigger Agent - Smart Re-engagement
- Help desk
Enterprise
$139 / month
or $1,390/year and save 17%
- All In Business plan
- 1000 conversations
