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Alhena: Shopping & Support AI

Alhena: Shopping & Support AI

Meet Alhena, your AI shopping assistant that helps customers find products, answers support questions, and manages reviews - all in your brand's voice. Works 24/7 with Shopify Inbox integration.

  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot
  • Alhena: Shopping & Support AI Screenshot

About the Alhena: Shopping & Support AI

Meet Alhena AI, your intelligent shopping assistant that combines product recommendations, sales support, and customer service in one solution. This AI-powered tool greets customers, suggests relevant products and bundles, and handles order inquiries around the clock - all while maintaining your brand's unique voice. Setup takes minutes with automatic syncing of your product catalog, inventory levels, and active discounts to ensure accurate responses. For complex customer interactions, Alhena seamlessly transfers conversations to your preferred platform - whether it's Shopify Inbox, Zendesk, Gorgias, or Slack, while continuing to provide 24/7 AI support. The assistant helps collect customer reviews and sends targeted messages with smart discounts to convert browsers into buyers.

Key features

  • Shopping Assistant: Recommends products, bundles & upsells in real time
  • Sales AI: Sends smart chats and discounts to turn browsers into buyers
  • Support AI: Answers order, shipping & return questions 24/7, no agents
  • Seamless handoff: Escalate complex chats to Shopify Inbox or helpdesk apps
  • Perfectly On-Brand: AI responses crafted to match your brand’s unique voice.

App highlights:

    • Works with the latest themes

Integrations with:

  • Gorgias
  • Freshdesk
  • Zendesk
  • gladly
  • Hubspot
  • Salesforce

Pricing of Alhena: Shopping & Support AI

Free

Free

  • Up to 25 conversations per month
  • 500 URLs (SKUs) in knowledge base
  • Single AI Agent for many user channels
  • Great for new DTC Brands

Pro

$239 / month

or $2,388/year and save 17%
  • At $1.2 per conversation for up to 200
  • 50,000 URLs (SKUs) in the knowledge base
  • Advanced Analytics on usage, revenue etc
  • AI-Powered Review Management & Response
  • Social Commerce to manage social media
  • Up to 5 AI Agents including API Agents
  • Automated Knowledge Refresh

Growth

$599 / month

or $5,988/year and save 17%
  • At $0.91 per conversation for up to 550
  • 50,000 URLs (SKUs) in the knowledge base
  • Advanced AI Analytics on usage, revenue
  • AI-Powered Review Management & Response
  • Up to 5 AI Agents including API Agents
  • Social Commerce to manage social media

Scale

$1,199 / month

or $11,988/year and save 17%
  • At $0.83 per conversation for up to 1200
  • Ideal for Mid-sized, growing teams
  • 50,000 URLs (SKUs) in the knowledge base
  • Advanced AI Analytics on usage, revenue
  • AI-Powered Review Management & Response
  • Up to 5 AI Agents including API Agents
  • Social Commerce to manage social media
Install from Shopify App Store

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