Skip to content
Gladly

Gladly

Deliver personal customer service across all channels - email, SMS, chat, social, and voice. See complete customer history in one view and match customers with the right agents for better support.

  • Gladly Screenshot
  • Gladly Screenshot
  • Gladly Screenshot
  • Gladly Screenshot
  • Gladly Screenshot
  • Gladly Screenshot
  • Gladly Screenshot
  • Gladly Screenshot
  • Gladly Screenshot
  • Gladly Screenshot

About the Gladly

Gladly is a customer service platform that puts people first, not tickets. By combining email, SMS, chat, social messaging, and voice into one unified system, support agents can see each customer's complete history and deliver more personal service. The platform intelligently matches customers with the right agents based on their needs and situation, leading to faster problem-solving and stronger customer relationships. With Gladly's single-view approach, brands can offer personalized self-service options while maintaining consistent support across all channels. This people-centered platform helps build customer loyalty and lifetime value through meaningful interactions and efficient service delivery.

Key features

  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Integrations with:

  • Checkout
  • Stella Connect
  • Klaviyo
  • Attentive
  • Yotpo
  • Postscript

Category

Pricing of Gladly

Hero Pricing

$180 / month

  • multchannel comms (email, chat, telephony, SMS, social)
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 / month

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support
Install from Shopify App Store

The Best Chat apps

Explore Best Chat apps

Explore Best Helpdesk apps

Explore Best Helpdesk apps