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FulfillRelay Returns
- by Boreal Meridian Commerce Inc.
- Free plan available
- by Boreal Meridian Commerce Inc.
- Free plan available
Manage returns with a branded portal. Review customer photos, control approvals, and handle refunds in one clear workflow.
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About the FulfillRelay Returns
FulfillRelay Returns manages customer return requests through a branded portal under your store name. Customers verify their order email and submit returns with photos through your custom portal. You review the evidence and decide whether to approve or decline each request yourself, with optional AI suggestions to help.
The app brings return rules, customer photos and approval workflow into one place. Set your return windows, accepted reasons and evidence requirements. Upload carrier-prepared return-label PDFs for approved cases. Customers can track their case status while you manage receipt tracking and refund decisions. A complete case timeline and history keep every step clear for both you and your customers.
Launched: September 9, 2026
Key features
- Let customers submit returns and photos through your branded portal.
- Apply published return windows, reasons and evidence requirements.
- Review each request manually, with optional AI evidence suggestions.
- Upload return-label PDFs and let customers follow their case status.
- Track receipt, refund decisions and case history in one workflow.
Category:
Pricing of FulfillRelay Returns
Free
Free
- 5 return cases per month
- 5 optional AI reviews per month
- Manual return approval and decline
- Upload your return-label PDF
Starter
$19 / month
- 50 return cases per month
- 50 optional AI reviews per month
- Manual return approval and decline
- Upload your return-label PDF
Growth
$49 / month
- 300 return cases per month
- 300 optional AI reviews per month
- Manual return approval and decline
- Upload your return-label PDF
Pro
$99 / month
- 1,000 return cases per month
- 1,000 optional AI reviews per month
- Manual return approval and decline
- Upload your return-label PDF
