Fortuna: AI Support Staff

by Fortuna
Free plan available. Free trial available.

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by Fortuna
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on
Free plan available. Free trial available.

AI support staff that answers customer email and live chat 24/7, handles refunds within your limits, and uses your live Shopify data.

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About the Fortuna: AI Support Staff

Fortuna connects your Shopify store, Gmail or Outlook inbox, and storefront live chat to answer customer questions automatically. Using live order data, product details, fulfillment tracking, customer history, and your saved policies, it handles email and chat support 24/7. Preview AI-generated drafts before turning on Auto mode. The app uses AI from Google, OpenAI, and Anthropic, automatically selected based on your rules. Refunds at or below your Auto cap execute after identity, order, channel, policy, and safety checks. Above-cap refunds wait for your approval with one tap—never automatically refused. Keep your existing inbox with no helpdesk migration required. Staff on Subscription™ replaces your support team while staying grounded in your return policies and live Shopify data. Live in minutes.

Launched: September 3, 2026

Key features

Replaces your support staff: answers customer email 24/7.
Replies grounded in your live Shopify orders, tracking and return policies.
AI from Google, OpenAI and Anthropic — automatically selected within your rules.
Refunds within your cap go out; above it, one tap to approve or reject.
Keep Gmail or Outlook. No helpdesk migration, no new inbox, live in minutes.