Fortuna: AI Support Staff

by Fortuna
Free plan available. Free trial available.

0.0 (0)

by Fortuna
0.0 (0)
on
Free plan available. Free trial available.

AI support staff that handles routine customer tickets with smart policy gates and safety checks built in.

Install the App

Claim app

Verify your developer profile to earn a badge and build trust to your apps

About the Fortuna: AI Support Staff

Fortuna is AI support staff for your Shopify store that handles routine customer support tickets through Gmail or Outlook. The app uses live order data, product information, fulfillment status, and your saved policies to answer common support emails and live chat messages automatically. Preview AI-generated draft responses from your actual store before turning on automation. Fortuna answers order questions, delivery inquiries, and return requests using real-time store data. You can send routine replies automatically or hold them for human review based on your preferences. For refund requests, the app performs identity verification, order validation, channel checks, and policy reviews. Eligible refunds at or below your Auto cap execute automatically after safety checks, while above-cap refunds wait for your approval. The Auto cap isn't a decline rule—it's a threshold for automatic processing. Keep using your existing Gmail or Outlook inbox without migrating to another helpdesk platform. Focus your time on exceptions and complex cases while Fortuna manages routine support work. Staff on Subscription™.

Launched: September 3, 2026

Key features

Preview AI drafts from your own store before enabling automation.
Answer order, delivery and return questions using live store data.
Send routine replies automatically or hold them for human review.
Auto-refund eligible requests within cap; review above-cap and sensitive actions
Work from Gmail or Outlook without migrating to another helpdesk.