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Fortia AI Customer Support
- by Fortia Software
- Free plan available. Free trial available.
- by Fortia Software
- Free plan available. Free trial available.
Automate customer support with AI. Get instant, accurate replies for orders, returns, and FAQs while saving hours every day.
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About the Fortia AI Customer Support
Fortia AI Customer Support automates customer inquiries for Shopify merchants using intelligent AI technology. The app analyzes incoming emails, retrieves real-time order information and tracking numbers directly from your store, and generates professional response drafts automatically. Choose between full automation or Copilot mode for more control. Customize AI tone and brand rules to match your voice, manage return policies efficiently, and handle FAQs with accuracy. Save hours on support work daily while delivering instant, precise replies to customers about orders, returns, and common questions.
Launched: October 26, 2026
Key features
- Automated AI email drafts and intelligent customer support responses.
- Real-time Shopify order lookup and tracking number synchronization.
- Custom AI tone, brand rules, return policy management, and copilot mode.
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Pricing of Fortia AI Customer Support
Free for dev
Free
- Free for all development stores
- Automated AI responses
- Copilot & Autopilot modes
- Real-time Shopify order lookup
- Dispute & task management
- Tracking number synchronization
- Custom FAQ & store policies
Starter
$10 / month
- 100 emails/month included
- Automated AI responses
- Copilot & Autopilot modes
- Real-time Shopify order lookup
- Dispute & task management
- Tracking number synchronization
- Custom FAQ & store policies
Basic
$30 / month
- 500 emails/month included
- Automated AI responses
- Copilot & Autopilot modes
- Real-time Shopify order lookup
- Dispute & task management
- Tracking number synchronization
- Custom FAQ & store policies
Pro
$60 / month
- 1500 emails/month included
- Automated AI responses
- Copilot & Autopilot modes
- Real-time Shopify order lookup
- Dispute & task management
- Tracking number synchronization
- Custom FAQ & store policies
- Need more emails? higher plan in the app
