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FeedbackBuddy Purchase Surveys
- by Ecloto Designs
- Free plan available. Free trial available.
- by Ecloto Designs
- Free plan available. Free trial available.
Learn what customers think and where they found you with post-purchase surveys, AI insights, and attribution tracking.
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About the FeedbackBuddy Purchase Surveys
FeedbackBuddy helps you understand where customers come from and what needs improvement through post-purchase surveys. Ask short questions right after checkout on the thank-you page, order status page, and in follow-up emails.
Run attribution surveys to discover which channels bring first-time customers, plus NPS, CSAT, and product feedback surveys using ready-made templates. Target surveys by order value, products purchased, customer tags, or country. Every answer appears next to its order for easy reference.
AI analyzes responses to group comments into themes, flag urgent issues, and suggest what to fix. Your team receives daily summaries in Slack. Set up surveys with no code required and start collecting actionable customer feedback immediately.
Launched: November 30, 2021
Key features
- Post-purchase surveys on the thank-you and order status pages, no code
- Attribution survey: see which channels bring first-time customers
- NPS, CSAT and product rating surveys emailed after fulfillment
- AI summaries with themes, customer quotes and recommended next steps
- Target by first order, order value, products, customer tags or country
Integrations with:
- Customer accounts,
- Shopify Admin
Category:
Pricing of FeedbackBuddy Purchase Surveys
FREE
Free
- 10 responses per day
- 2 active campaigns
- Slack and email digests
- Basic AI insights
- 30 day data retention
Pro
$29.99 / month
or $290/year and save 19%
- Unlimited responses
- Unlimited campaigns and team members
- Unlimited data retention
- AI insights
- Sentiment and Q&A
