DeS AI Commerce Agent

by Dynamics eShop Inc
Free

0.0 (0)

by Dynamics eShop Inc
0.0 (0)
on
Free

AI shopping assistant with live chat. Instant answers on products, orders, and policies—trained on your store. Seamless handoff to your team.

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About the DeS AI Commerce Agent

DES AI Commerce Agent delivers instant, accurate answers to shoppers using AI trained on your product catalog, FAQs, and store policies. This AI shopping assistant helps customers find products, compare options, get order status updates, and receive guided support for placing orders — all available 24/7. When conversations need a human touch, live chat handoff transfers everything seamlessly to your team with full context preserved, including chat transcripts, cart details, and order history. Your agents respond from a unified inbox showing complete customer information. The AI assistant uses plain-language product search with smart recommendations, answers questions about shipping and returns, and provides store-trained responses based on your actual catalog and policies.

Launched: August 7, 2026

Key features

24/7 AI answers for products, shipping, returns, and policies.
Guided order placement and instant order status.
Plain‑language product search with smart recommendations.
Full‑context live agent handoff — transcript, cart, and order details preserved.
Store‑trained responses from your catalog, FAQs, and policies.