News
Shopify SEO
Shopify development
Ernest: AI Support Agent
- by Ernest
- Free plan available
- by Ernest
- Free plan available
Ernest is an AI support agent that answers routine customer questions about orders, returns, and products using your store data.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Ernest: AI Support Agent
Ernest is an AI support agent that automatically answers routine customer questions using your store data. It handles common inquiries about order status, returns, stock availability, and product details without manual setup or complex workflows.
The app learns your policies and product information, then responds to customers through your chat widget while matching your storefront branding. Ernest can cancel orders, start returns, and issue refunds after getting customer confirmation. When questions need human attention, it collects customer emails and passes them to your support team.
Launched: July 21, 2026
Key features
- Sets itself up automatically, with no workflows or rules to build
- Cancels orders, starts returns, and issues refunds — with customer confirmation
- Hands off to your team by email when a question needs a person
- Matches your storefront branding, with optional white-label
- Answers order status, returns, and product questions automatically
Category:
Pricing of Ernest: AI Support Agent
Trial
Free
- 100 conversations
Starter Plan
$49 / month
- 500 conversations/mo
Growth Plan
$149 / month
- 2,000 conversations/mo
Scale Plan
$299 / month
- 10,000 conversations/mo
- White Label
