Ernest: AI Customer Support

Name: Ernest: AI Customer Support
Brand: Ernest
Availability: InStock
Rating: 5.0 (3 reviews)

by Ernest
Free plan available

5.0 (3)

by Ernest
5.0 (3)
on
Free plan available

Ernest answers customer questions automatically, resolves issues like returns and refunds, and reveals what your store is missing.

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About the Ernest: AI Customer Support

Ernest is an AI customer support assistant that automatically answers common customer questions about orders, returns, and stock availability. It learns your store's pages, policies, and products to provide accurate responses through your chat widget—no workflows or rules to build. With customer confirmation, Ernest handles order cancellations, starts returns, and issues refunds. When questions need a human touch, it hands off to your team by email. Before going live, you can replay past support tickets and review every answer Ernest would give. The app uses conversational intelligence to identify gaps in your store based on customer interactions, helping you improve your policies and product information. Setup is automatic, making it easy for small stores to provide professional customer support without the usual complexity.

Launched: July 21, 2026