Ernest: AI Chatbot & Helpdesk

Name: Ernest: AI Chatbot & Helpdesk
Brand: Ernest
Availability: InStock
Rating: 5.0 (6 reviews)

by Ernest
Free plan available

5.0 (6)

by Ernest
5.0 (6)
on
Free plan available

AI chatbot that answers customer questions about orders, returns, and products 24/7 using your store's pages and policies.

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About the Ernest: AI Chatbot & Helpdesk

Ernest is an AI chatbot and helpdesk that answers customer questions about orders, returns, and products around the clock. This chatbot learns from your store pages, policies, and product catalog to handle common customer service questions automatically in any language. The app manages order tracking, returns, and cancellations directly in chat, while refunds require your approval. It works as a shopping assistant for pre-sale questions, helping customers find products and get information from your live catalog. When Ernest can't answer something, it hands off to your team by email with full context—no ticket queue needed. You can replay real customer tickets and review every answer before the chatbot goes live. Ernest handles repetitive questions 24/7 so your small store team can focus on issues that need a human touch.

Launched: July 21, 2026