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Ecombone Returns & Exchanges
- by Ecombone
- Free plan available. Free trial available.
- by Ecombone
- Free plan available. Free trial available.
Automate returns and exchanges with a branded self-service portal. Reduce support workload and keep customers happy.
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About the Ecombone Returns & Exchanges
Ecombone helps merchants manage returns and exchanges through a branded self-service portal connected to their Shopify store. Customers can submit return requests, choose between refunds or exchanges, and track their case status without contacting support.
Merchants review and approve all requests from a centralized dashboard. Set custom return rules, define eligibility windows, and control refund or exchange outcomes. The app supports bundles, multi-currency, and international markets.
Automated email notifications keep customers informed at every step of the return process. By promoting exchanges over refunds, merchants can protect revenue while reducing manual support workload. All cases stay organized in one place, eliminating scattered emails and saving time on return management.
Launched: May 5, 2026
Key features
- Branded self service returns and exchanges portal
- Custom return rules and eligibility conditions + supports Bundles
- Refund, exchange and discount resolutions - supports multi-currency & markets
- Email notifications for every step of the process
- Centralized dashboard to review and manage requests
Category:
Pricing of Ecombone Returns & Exchanges
Free
Free
- Up to 10 returns/month
- Custom return / exchanges portal
Basic
$19 / month
- Up to 100 returns/month
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
Plus
$49 / month
- Up to 250 returns/month
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
- Buy X Get Y discount codes
- Bundle detection settings
- Priority support
Pro
$99 / month
- Unlimited returns
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
- Buy X Get Y discount codes
- Bundle detection settings
- Priority support
