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DeskWired
- by Genesis Digitals
- Free plan available. Free trial available.
- by Genesis Digitals
- Free plan available. Free trial available.
Customer support that connects your helpdesk with Shopify data to turn conversations into sales and solve order questions faster.
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About the DeskWired
DeskWired connects your helpdesk with your Shopify store to deliver better customer support. This ecommerce inbox brings together conversations, customers, orders, and products in one place, making it easier to help shoppers and turn chats into sales.
Handle order questions quickly with full Shopify customer and order context right inside your support workflows. Manage email and live chat from a single inbox, recommend products based on real customer data, and use saved replies and routing tools to work more efficiently.
The AI assistant Tip helps your support team respond faster without replacing the human touch your customers expect.
Launched: July 10, 2026
Key features
- Real-time customer chat directly from your support inbox
- AI + human agent handoff for faster, smarter support
- Shopify customer and order context inside support workflows.
- Saved replies, routing, and support workflow tools.
Category:
Pricing of DeskWired
Free
Free
- 1 seat
- Shared inbox
- Live chat widget
- Shopify integration
- Customer/order sidebar
- 50 conversations/month
- Basic macros
- DeskWired branding
Starter
$19 / month
or $193.80/year and save 15%
- Everything in Free
- 3 seats
- Unlimited conversations
- Custom widget branding
- AI drafts included
- AI summaries included
- Basic automations
- And many more
Growth
$49 / month
or $499.80/year and save 15%
- Everything in Starter
- 10 seats
- Team support workflows
- SLA workflows
- Team assignment workflows
- AI handoff summaries
- AI tone rewrite
- And many more
Pro
$99 / month
or $1,009.80/year and save 15%
- Everything in Growth
- 25 seats
- AI-assisted support tools
- Shopify-focused support workflows
- AI-assisted workflow drafts
- AI-assisted response suggestions
- Customer context tools
- And many more
