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DeskCrew: Live Chat & Helpdesk
- by Mindmill Software
- Free plan available
- by Mindmill Software
- Free plan available
Live chat, AI-powered answers, and a complete help desk for your Shopify store. Set up in one click with email ticketing and multilingual support.
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About the DeskCrew: Live Chat & Helpdesk
DeskCrew provides a complete support desk for your Shopify store with live chat, AI-powered answers, email ticketing, and a public help center. The live chat widget appears on your storefront and uses AI to answer customer questions based on your help articles. When AI can handle the question, it replies instantly; when it can't, it hands off to a human agent. All AI-drafted emails wait for your approval before sending. Chat messages, emails, and contact forms arrive in one shared inbox with Slack and Discord mirroring available. The app includes a knowledge base, changelog, and feedback board. The chat widget supports 11 languages and can automatically match each visitor's browser language.
Launched: August 20, 2026
Key features
- Live chat with AI answers grounded in your own help articles
- Every AI-drafted email waits for your approval before a customer sees it
- Chat, email, and contact forms land in one shared inbox
- Public help center: knowledge base, changelog, and feedback board
- Widget speaks 11 languages and can auto-match each visitor's browser
Integrations with:
- AI agents via MCP,
- Discord,
- Email,
- n8n,
- Outbound webhooks,
- Slack
Pricing of DeskCrew: Live Chat & Helpdesk
Free
Free
- AI support widget
- Knowledge base answers
- Ticket inbox
- Live chat with handoff
Pro
$29 / month
- Everything in Free
- Email ticketing
- Slack and Discord channels
- Remove DeskCrew branding
- Bigger AI allowance
Team
$79 / month
- Everything in Pro
- Unlimited conversations
- Largest AI allowance
- CSAT surveys and reports
- Priority support
