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Dana: AI Chatbot & Assistant
- by Ferasa Ai LTD
- Free plan available
- by Ferasa Ai LTD
- Free plan available
Dana is an AI chatbot that shows products, adds items to cart, sends discounts, tracks orders, and handles customer support tickets.
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About the Dana: AI Chatbot & Assistant
Dana is an AI chatbot that answers customer questions using your actual product catalogue—real prices, real stock, never made up. When shoppers are ready to buy, it helps them pick the right size and colour and adds items straight to their cart during the chat.
You can train Dana yourself using your policies, website pages, or PDFs. It handles order tracking so customers can check status and fix addresses without opening tickets. Dana only shares what you allow and clearly states when something isn't available.
When the chatbot can't help, it hands off to your team—either for live chat takeover or to create a support ticket. Dana also sends discounts, grows your email list, and manages customer queries without following rigid flows. It's smart enough to tackle different types of questions while keeping shoppers engaged and moving toward checkout.
Launched: August 24, 2026
Key features
- Live catalogue: answers from your real products, never invented
- Adds to cart in chat: the shopper picks a variant, it lands in their cart
- Train it yourself: teach it from your policies, any page, any PDF
- Order tracking: status, tracking and address fixes without a ticket
- Human handoff: you take over mid-chat, in the window the shopper sees
Integrations with:
- Checkout,
- Shopify Admin,
- Klaviyo,
- Webhooks
Category:
Pricing of Dana: AI Chatbot & Assistant
Free
Free
- 50 conversations a month
- 250 products indexed
- Order lookup and tracking
- Adds to cart inside the chat
- Email capture and discount codes
- Handoff to a human, 1 seat
- 7 days of chat history
- Train it: 5 pages, 1 PDF + policies
Starter
$19 / month
- 500 conversations a month
- 1,000 products indexed
- Klaviyo lead sync
- Custom persona and tone
- 20 training sources
- 30 days of chat history
- Everything in Free
Growth
$49 / month
- 2,500 conversations a month
- 10,000 products indexed
- Your own colours and launcher icon
- No Powered by badge
- 3 seats, assign conversations
- Business hours and saved replies
- 90 days of chat history
- Everything in Starter
Pro
$149 / month
- 15,000 conversations a month
- Unlimited products indexed
- 10 seats
- SLA alerts on slow replies
- Per-agent analytics
- Unlimited training sources
- 365 days of chat history
- Everything in Growth
