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Shopify development
Customer Story
- by Dadword IT
- From $9/month. Free trial available.
- by Dadword IT
- From $9/month. Free trial available.
Automatically organize customers into stages like New, VIP, At Risk, and Churned. Track timelines, spot retention opportunities, and act fast.
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About the Customer Story
Customer Story automatically syncs your Shopify customers and orders into six clear stages: Prospect, New, Active, VIP, At Risk, and Churned. No spreadsheets or manual tags needed. Every customer gets a visual timeline showing their first order, repeat purchases, total spend, and activity history. You can add notes to track important details. The dashboard highlights which customers need attention right now—whether that's welcoming new buyers, rewarding VIPs, or winning back those at risk of churning. Auto segmentation works on every plan, while Growth and Scale plans unlock custom manual thresholds. Everything runs in the background as a read-only sync, so there's zero impact on your storefront performance. Get retention insights without the busywork.
Launched: April 3, 2026
Key features
- Automatic customer stages: Prospect, New, Active, VIP, At Risk, Churned
- Visual customer timeline with order history and notes
- Dashboard highlighting customers who need attention
- Read-only sync zero impact on storefront performance
Integrations with:
- Shopify Admin
Category:
Pricing of Customer Story
Starter
$9 / month
- Up to 1,000 customers
- All customer stages & timeline
- Dashboard & insights
- Email support
Growth
$29 / month
- Up to 10,000 customers
- All customer stages & timeline
- Auto + custom manual segmentation
- Dashboard & insights
- Email support
Scale
$79 / month
- Unlimited customers
- All customer stages & timeline
- Auto + custom manual segmentation
- Dashboard & insights
- Priority email support
