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Cortimo — AI Customer Support
- by Cortimo
- From $0.20/month. Usage charges apply.
- by Cortimo
- From $0.20/month. Usage charges apply.
Let customers handle refunds, returns, and order tracking in chat using AI trained on your Shopify data and policies.
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About the Cortimo — AI Customer Support
Cortimo handles repetitive customer support questions instantly using your real Shopify catalog, orders, and store policies. Common questions like "where is my order", "can I return this", and "is it in stock" get answered automatically, so your team focuses on cases that genuinely need human attention.
Customers don't just get answers — they take action directly in chat. Returns, refunds, cancellations, and order tracking happen through structured action cards with actual order data pulled from Shopify in real time. Customize AI agents and add specialized agents from your dashboard, or run Python code for advanced workflows. Self-service support that works with your existing store data.
Launched: May 21, 2026
Key features
- Customers self-serve refunds, returns, cancellations, and order tracking in chat
- Answers from your real Shopify catalog, orders, and policies
- Customize AI agents and add new specialized agents from your dashboard
- Run Python code in chat for advanced workflows
Category:
Pricing of Cortimo — AI Customer Support
Starter
$0.20 / month
- 500 messages / month
- Unlimited agents
- Code tool
- Support tickets
- Widget customisation
Pro
$0.30 / month
Plus usage charges
- 1,500 messages / month
- Unlimited agents
- Everything in Starter
- Code tool
- Priority support
Business
$0.40 / month
Plus usage charges
- 5,000 messages / month
- Unlimited agents
- Everything in Pro
- Python execution
- Dedicated support
