News
Shopify SEO
Shopify development
Copiwin Support
- by COPIWIN ECOM LTD
- From $29/month
- by COPIWIN ECOM LTD
- From $29/month
AI-powered email and live chat support. Automate order tracking, returns, and FAQs with 24/7 instant customer service.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Copiwin Support
Copiwin automates customer support for Shopify merchants through email and live chat. The AI integrates with your store data to answer questions about order status, tracking, return policies, and products. Routine inquiries get automatic responses, while complex cases are categorized and sent to a human review queue with pre-generated draft replies. This reduces support workload and lowers response times. Customers receive consistent help 24/7 directly on your storefront. Track ticket volumes, AI resolution rates, and support performance metrics to monitor your customer service efficiency.
Launched: August 13, 2026
Key features
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- Track ticket volumes, AI resolution rates, and support performance metrics.
Pricing of Copiwin Support
Starter
$29 / month
- 500 AI-handled conversations / month
- AI replies 24/7
- Automatic translations
- Email performance dashboard
Growth
$79 / month
- 3,000 AI-handled conversations / month
- Everything on starter plan
- Automatic ticket classification
- Return & refund detection
- Advanced analytics
- Priority processing
Professional
$149 / month
- 15,000 AI-handled conversations / month
- Everything on growth plan
- Multi-team support
- Team collaboration
- API access
- Priority support
Enterprise
$399 / month
- 50,000 AI-handled conversations / month
- Everything on professional plan
- Dedicated infrastructure
- Custom integrations
- Dedicated account manager
- Priority AI processing
