News
Shopify SEO
Shopify development
Convi: AI Helpdesk & Chatbot
- by Convi
- Free plan available. Free trial available.
- by Convi
-
Built for Shopify
- Free plan available. Free trial available.
AI chatbot that answers customer questions 24/7 using your store's data across chat, WhatsApp, Instagram, and email.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Convi: AI Helpdesk & Chatbot
Convi answers customer questions instantly using AI trained on your store's catalogue, pages, policies and FAQs. The chatbot provides 24/7 support in multiple languages, handling common questions about orders, shipping and returns. Shoppers get product cards they can add directly to cart during chat conversations. The AI reads live Shopify data for order inquiries and emails discount codes before cancellations or address changes. One assistant works across chat, WhatsApp, Instagram, Messenger and email. Complex issues get escalated to your team with conversation summaries. Test everything in the Playground first to rehearse responses before going live.
Launched: June 26, 2025
Key features
- Answer customers' questions instantly using AI trained on your store's own data.
- Provide 24/7 support and resolve common questions on orders, shipping & returns.
- One Assistant across chat, WhatsApp, Instagram, Messenger and email.
- Let AI handle first-line support; escalate complex issues to your team's inbox.
- Support your global customers by chatting in multiple languages automatically.
Integrations with:
- Checkout,
- Shopify Flow,
- Shopify Admin,
- Gorgias,
- Instagram,
- Klaviyo,
- Messenger,
- Whatsapp,
- Zendesk
Pricing of Convi: AI Helpdesk & Chatbot
Free Trial
Free
- 7-day live trial, no card needed
- Trial: Convi answers real shoppers
- Answer based on product & store data
- Native Shopify integration
- Multilingual responses
- Testing and live access during the trial
Starter (Tier 1)
$49 / month
or $490/year and save 17%
- 100 AI resolution per month
- Custom Instructions & Prompts
- Proactive and Upsell Skills (+10% AOV)
- Smart handing over conversation to human
- Order skills (WISMO, Address, etc.)
- Social media AI chatbot (WA,IG, etc.)
- Integrations (Gorgias, Zendesk, Klaviyo)
- Smart recommendation to enhance AI agent
Starter (Tier 2)
$149 / month
or $1,490/year and save 17%
- 300 AI resolution per month
- Custom Instructions & Prompts
- Proactive and Upsell Skills (+10% AOV)
- Smart handing over conversation to human
- Order skills (WISMO, Address, etc.)
- Social media AI chatbot (WA,IG, etc.)
- Integrations (Gorgias, Zendesk, Klaviyo)
- Smart recommendation to enhance AI agent
Starter (Tier 3)
$249 / month
or $2,490/year and save 17%
- 500 AI resolution per month
- Custom Instructions & Prompts
- Proactive and Upsell Skills (+10% AOV)
- Smart handing over conversation to human
- Order skills (WISMO, Address, etc.)
- Social media AI chatbot (WA,IG, etc.)
- Integrations (Gorgias, Zendesk, Klaviyo)
- Smart recommendation to enhance AI agent
