News
Shopify SEO
Shopify development
Convi: AI Helpdesk & Chatbot
- by Convi
- From $19/month. Free trial available.
- by Convi
-
Built for Shopify
- From $19/month. Free trial available.
AI chatbot that answers customer questions using your store's data across chat, WhatsApp, Instagram, and email in any language.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Convi: AI Helpdesk & Chatbot
Convi answers customer questions instantly using AI trained on your store's catalogue, pages, policies and FAQs. The chatbot responds in multiple languages and shows product cards shoppers can add to cart directly in chat. It reads live Shopify data to handle order questions and emails discount codes before cancellations or address changes. Questions the AI cannot settle get escalated to your team with conversation summaries. One assistant works across chat, WhatsApp, Instagram, Messenger and email for complete customer support. Fix unanswered questions in Shopify Sidekick and rehearse everything in the Playground first.
Launched: June 26, 2025
Key features
- Answer customers' questions instantly using AI trained on your store's own data.
- In Shopify Sidekick, fix unanswered questions and conflicting answers with FAQs.
- One Assistant across chat, WhatsApp, Instagram, Messenger and email.
- Let AI handle first-line support; escalate complex issues to your team's inbox.
- Support your global customers by chatting in multiple languages automatically.
Integrations with:
- Checkout,
- Customer accounts,
- Shopify POS,
- Shopify Flow,
- Shopify Admin,
- Gorgias,
- Instagram,
- Klaviyo,
- Messenger,
- Whatsapp,
- Zendesk
Pricing of Convi: AI Helpdesk & Chatbot
Startup
$19 / month
- Apply first: For eligible stores only
- 50 conversations every 30 days
- AI chat, search and FAQs
- Product recommendations
- Order tracking
- Handover to your team
- Trained on your store and FAQs
- Revenue analytics
Starter
$49 / month
- 100 conversations every 30 days
- Everything in Startup, plus:
- AI support by email
- Order cancellations, address changes
- Lead capture synced to email marketing
- Restock alerts, subscription Integration
- Remove Convi branding
Pro
$149 / month
- 500 conversations every 30 days
- Everything in Starter, plus:
- AI on WhatsApp, Instagram, Messenger
- Voice chats and photo questions
- Email from your own domain
Premium
$449 / month
- 2,000 conversations every 30 days
- Everything in Pro, plus:
- Team members with roles
- Public API access
