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Convexa: WhatsApp Inbox & AI
- by UNQ SOFTWARE
- Free plan available. Free trial available.
- by UNQ SOFTWARE
- Free plan available. Free trial available.
Answer WhatsApp and Instagram with your team and AI, then send automated order updates on the official WhatsApp Business API.
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About the Convexa: WhatsApp Inbox & AI
Convexa combines WhatsApp and Instagram into one shared inbox right inside Shopify and on mobile. Every customer chat displays their order history, making it easy for your team to respond, assign conversations, and follow up from a single location. The app automatically sends order confirmations, shipping updates, and cancellation notices through the official WhatsApp Business API. An AI assistant that understands your product catalog handles replies when you're unavailable, with seamless handover to human agents. Recover abandoned checkouts and run marketing campaigns directly through WhatsApp. Set up multiple phone numbers, manage staff accounts with customized access permissions, and take WhatsApp voice calls through the mobile app. Your team gets instant notifications and can hide phone numbers for privacy while maintaining professional customer service across both messaging platforms.
Launched: October 13, 2025
Key features
- Shared WhatsApp and Instagram inbox with order details next to every chat
- Order, shipping, cancellation and refund updates on the official WhatsApp API
- AI replies that know your products, with a human handover at any time
- Staff accounts with per-number access, chat assignment and hidden phone numbers
- Mobile app: reply, take WhatsApp voice calls and get notifications
Integrations with:
- Shopify Flow,
- Analytics,
- Instagram Business,
- Meta Business Suite,
- Sidekick,
- WhatsApp Business API,
- WhatsApp Calling
Category:
Pricing of Convexa: WhatsApp Inbox & AI
Free
Free
- 100 customers answered / month
- 50 AI replies / month
- Order confirmation messages
- 3 templates · 3 quick replies
- 90 days of chat history
- WhatsApp + Instagram inbox
- 1 staff account
- No markup on Meta message fees
Starter
$19 / month
or $182/year and save 20%
- 1,500 customers answered / month
- 300 AI replies / month
- All order notifications
- Abandoned-cart reminders
- Campaigns to 500 recipients / month
- Unlimited templates & automations
- Shopify Flow messages
- Unlimited chat history
Growth
$49 / month
or $470/year and save 20%
- 6,000 customers answered / month
- 1,000 AI replies / month
- Campaigns to 15,000 recipients/month
- All order notifications
- Abandoned-cart reminders
- Unlimited templates & automations
- Shopify Flow messages
- Email and live chat support
Professional
$99 / month
or $950/year and save 20%
- 30,000 customers answered / month
- 3,000 AI replies / month
- Campaigns to 60,000 recipients/month
- Connect your ERP/CRM (Convexa Bridge)
- Several WhatsApp numbers
- Everything in Growth
- Priority support
- Unlimited chat history
Enterprise
$199 / month
or $1,910/year and save 20%
- Unlimited customers answered
- 10,000 AI replies / month
- Unlimited campaign recipients
- Connect your ERP/CRM (Convexa Bridge)
- Several WhatsApp numbers
- Everything in Professional
- Priority support
- Setup and integration help
