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Conecto: AI Support Inbox
- by CherryWave LLC
- Free plan available. Free trial available.
- by CherryWave LLC
- Free plan available. Free trial available.
Manage live chat, email and voice support in one inbox. AI answers questions, recommends products, and hands off to your team seamlessly.
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About the Conecto: AI Support Inbox
Conecto combines live chat, email, voice support, and AI into one shared inbox for your customer service team. The AI answers common questions about products, shipping, policies, and orders using content from your store that you've approved. It can also recommend products based on what shoppers ask and your catalog.
When customers need human help, conversations transfer to your team with full history attached. Your support staff can manage everything from the shared inbox—no need to jump between different tools. Track live visitors, monitor response times, check resolution rates, and review customer ratings all in one place. Customer records and tickets stay organized so your team has context for every interaction.
Launched: August 13, 2026
Key features
- Answer product, shipping and order questions from approved store content.
- Run live chat, email and voice support from one shared inbox.
- Hand conversations to your team with the full customer history.
- Recommend products based on each shopper's question and store catalog.
- See live visitors and track response times, resolutions and ratings.
Integrations with:
- MCP,
- Stripe
Category:
Pricing of Conecto: AI Support Inbox
Free
Free
- 2 team seats
- 1 chat widget
- 100 saved CRM contacts
- Unlimited conversations
- Shared inbox and customer profiles
- Help center and live visitor tracking
- Ratings and analytics
Lite
$25 / month
- Every paid feature included
- 4 team seats and 3 chat widgets
- 500 saved CRM contacts
- $5 AI credits each month
- AI agent, bots and integrations
- Ticketing, routing and broadcasts
- Agent performance analytics
- Remove Conecto branding
Scale
$65 / month
- Every paid feature included
- 10 team seats
- 10 chat widgets
- 1,000 saved CRM contacts
- $15 AI credits each month
- AI agent, bots and integrations
- Ticketing, routing and broadcasts
Max
$215 / month
- Every paid feature included
- 20 included team seats
- 50 chat widgets
- 7,000 saved CRM contacts
- $50 AI credits each month
- Add seats as your team grows
- AI agent, bots and integrations
