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Conecto Chat
- by CherryWave LLC
- Free plan available. Free trial available.
- by CherryWave LLC
- Free plan available. Free trial available.
AI chat and live support in one inbox. Guides shoppers on your store pages and takes action when asked.
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About the Conecto Chat
Conecto Chat combines AI chat, live chat, and a shared inbox to support your Shopify store. The Beside feature sees what page shoppers are viewing and guides them to the right product or next step. When asked, it can navigate pages, click buttons, and fill in fields for customers.
The AI answers common questions about products, delivery, and policies using your store content. Shoppers can share a private session link with someone they trust for help. With permission, your support team can view customer screens and provide guidance in real-time context.
The Copilot feature drafts replies for your team members, while the ticket system keeps all follow-ups connected to each conversation. This unified inbox approach helps you manage customer support efficiently across multiple channels in one place.
Launched: August 13, 2026
Key features
- Beside sees the page and points shoppers to the right product or next step.
- When asked, Beside opens pages, clicks buttons and fills in fields.
- AI chat answers product, delivery and policy questions from your content.
- Share a session link with someone who can help.
- With permission, your team sees their screen and helps in context.
Integrations with:
- MCP,
- Stripe
Category:
Pricing of Conecto Chat
Free
Free
- 2 team seats
- 1 chat widget
- 100 saved CRM contacts
- Unlimited conversations
- Shared inbox and customer profiles
- Help center and live visitor tracking
- Ratings and analytics
Lite
$25 / month
- Every paid feature included
- 4 team seats and 3 chat widgets
- 500 saved CRM contacts
- $5 AI credits each month
- AI agent, bots and integrations
- Ticketing, routing and broadcasts
- Agent performance analytics
- Remove Conecto branding
Scale
$65 / month
- Every paid feature included
- 10 team seats
- 10 chat widgets
- 1,000 saved CRM contacts
- $15 AI credits each month
- AI agent, bots and integrations
- Ticketing, routing and broadcasts
Max
$215 / month
- Every paid feature included
- 20 included team seats
- 50 chat widgets
- 7,000 saved CRM contacts
- $50 AI credits each month
- Add seats as your team grows
- AI agent, bots and integrations
