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Comeback: Returns & Exchanges
- by Tan Solutions
- Free plan available. Free trial available.
- by Tan Solutions
- Free plan available. Free trial available.
Turn returns into exchanges and keep more sales. Buyers see swaps and store credit before refunds, with your rules deciding what's available.
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About the Comeback: Returns & Exchanges
Customers start returns and exchanges directly from their Shopify customer accounts. They see exchange options first—swap for another size or colour, choose a different item, get store credit, or request a refund. All options appear on one screen with nothing pre-selected, so buyers make their own choice. Your rules control which resolutions appear based on region, return windows, and final-sale items.
Store credit uses Shopify's own system, with the option to add a bonus. Every return and exchange request goes into one queue, complete with serial-returner flags to help you spot patterns. For EU/EEA storefronts, a withdrawal form is included that works without signing in, plus a log and CSV export for your records.
Launched: November 6, 2026
Key features
- Exchanges first: swap size or colour, a different item, store credit, refund
- Store credit through Shopify's own store credit, with an optional bonus
- One queue for every request, with serial-returner flags
- Rules per region: return windows, allowed resolutions, final-sale items
- EU withdrawal form that works without signing in, with a log and CSV export
Integrations with:
- Customer accounts,
- Shopify Flow
Category:
Pricing of Comeback: Returns & Exchanges
Free
Free
- 10 requests auto-approved a month
- Size/colour exchanges
- Store credit and refunds
- Unlimited EU withdrawal form and log
- Region groups with their own rules: 1
- Analytics history: 30 days
- Support: email, 2 business days
Starter
$19 / month
or $190/year and save 17%
- 100 requests auto-approved a month
- Exchange for a different item
- Store-credit bonus
- Region groups with their own rules: 4
- Serial-returner flag
- Customer tags that send to review
- Analytics history: 12 months
- Support: email, 1 business day
Growth
$49 / month
or $490/year and save 17%
- 400 requests auto-approved a month
- Unlimited region groups with own rules
- Restocking and return-shipping fees
- CSV export of requests
- Several alert recipients
- Analytics history: 12 months
- Support: email, 1 business day
Pro
$99 / month
or $990/year and save 17%
- 2,000 requests auto-approved a month
- Everything in Growth
- Analytics history: 24 months
- Support: same business day
