Coax

by Coax
Free plan available. Free trial available.

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by Coax
0.0 (0)
on
Free plan available. Free trial available.

Manage all customer conversations—SMS, WhatsApp, email, chat, and social—in one AI-powered workspace with full order context.

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About the Coax

Coax connects your Shopify store with customer communications across SMS, WhatsApp, email, phone, live chat and social media, bringing everything into one unified workspace. Every customer conversation appears in a single thread with full order history, product details, tracking information and purchase context right where you need it. The app helps you respond faster with AI-powered reply drafting and conversation summaries. Process refunds, handle product changes, and share products directly from customer conversations. Automate abandoned cart recovery, order updates, post-purchase messages, surveys and review requests to save time. Your team can collaborate using shared conversations, reducing missed enquiries and turning more customer interactions into sales. AI handles routine enquiries while you focus on complex customer needs, making customer service more efficient without losing the personal touch.

Launched: August 18, 2026