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Chatinbox ‑ Customer Happiness
- by Chatinbox
- $25/month. Free trial available.
- by Chatinbox
- $25/month. Free trial available.
Manage WhatsApp, Instagram, Messenger and Telegram in one shared team inbox with conversation history and AI reply suggestions.
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About the Chatinbox ‑ Customer Happiness
Chatinbox brings WhatsApp, Instagram, Messenger and Telegram conversations into one shared team inbox for better customer support. Your authorized teammates can access complete conversation history, see who replied to each customer, and quickly find chats waiting for follow-up. The app helps teams manage social conversations and messaging channels from a single place. Control access with role-based permissions by channel and customer information. Speed up responses using saved replies and AI-generated reply suggestions that agents review before sending. Keep context visible during teammate handovers so nothing gets lost when conversations switch between team members.
Launched: March 12, 2021
Key features
- Manage WhatsApp and social conversations in one shared team inbox
- Keep conversation history available for authorized teammates
- See who replied and which conversations need follow-up
- Control access by role, channel and customer information
- Use saved replies and AI reply suggestions for agent review
Integrations with:
- ai,
- instagram,
- telegram,
Category:
Pricing of Chatinbox ‑ Customer Happiness
Basic Plan
$25 / month
or $250/year and save 17%
- Shared team inbox
- Conversation history
- Role-based access
- Saved replies
- Customer records
- WhatsApp chat button
- AI reply suggestions
