CaseKit ‑Order support replies

by Casekit
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by Casekit
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Free plan available. Free trial available.

Answer customer order questions faster with real order data. CaseKit finds orders, checks tracking, and writes replies in their language.

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About the CaseKit ‑Order support replies

CaseKit answers customer order questions directly from your Shopify admin. Simply enter an order number or customer email address, paste their question, and the app finds the order instantly. It reads the real fulfillment and tracking state from your store, picks the matching reply template, and writes the response in the customer's language—English, French, Spanish, German, or Italian. Draft replies right in your Shopify admin or use the optional Chrome extension that works automatically inside Gmail. Every reply uses actual order facts, tracking information, and your store policy. You review each response before sending, and CaseKit never modifies any orders. Copy the drafted reply into any inbox you use for customer support.

Launched: October 2, 2026