News
Shopify SEO
Shopify development
Cancel My Order
- by Mindthemedia ApS
- $5/month. Free trial available.
- by Mindthemedia ApS
- $5/month. Free trial available.
Let customers cancel their own orders directly from your store. Automatic refunds for unshipped orders, return tags for shipped ones.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Cancel My Order
Cancel My Order gives your customers the ability to cancel or withdraw their orders directly from your storefront without needing to contact support. Using a simple self-service form, customers enter their name, email, and order number to request cancellation. The app automatically applies a 14-day withdrawal window based on EU consumer law.
For orders not yet shipped, the app handles automatic cancellation and refund. When orders have already shipped, they're tagged and noted as return requests so your team can process them accordingly. This saves time for both customers and support staff while ensuring compliance with consumer protection regulations.
Launched: June 25, 2026
Key features
- Customer self-service form to cancel or withdraw their own orders
- Automatic cancellation and refund for orders not yet shipped
- Shipped orders tagged and noted as return requests for your team
- 14-day cancellation window based on EU consumer law
Category:
Pricing of Cancel My Order
Basic plan
$5 / month
