News
Shopify SEO
Shopify development
BFFWorks: AI Chatbot Live Chat
- by BFFWorks
- Free
- by BFFWorks
- Free
AI chatbot answers product questions using your store data, then hands off to live chat when shoppers need human help.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the BFFWorks: AI Chatbot Live Chat
BFFWorks combines AI chatbot and live chat support directly on your storefront. The AI answers product questions, recommends items, and helps shoppers look up orders using their email and order number or tracking number. You control which products, FAQs, pages, policies, and discounts the chatbot can reference, ensuring answers match your store's information. When customers need personal help, your team can take over conversations with full chat history in a shared inbox. Customize the chat widget's colors, logo, font, and language options to fit your brand.
Launched: September 25, 2025
Key features
- Answer product questions with store-informed AI chat.
- Choose which products, FAQs, pages, policies, and discounts AI can use.
- Hand conversations to your team with chat history intact.
- Help shoppers check orders by email and order number, or by tracking number.
- Match the chat widget to your brand and offer language choices.
Integrations with:
- Shopify Admin
