Awairly: AI‑native helpdesk

Name: Awairly: AI‑native helpdesk
Brand: Thomas Fromherz
Availability: InStock
Rating: 5.0 (2 reviews)

by Thomas Fromherz
Free plan available. Usage charges apply.

5.0 (2)

by Thomas Fromherz
5.0 (2)
on
Free plan available. Usage charges apply.

AI helpdesk that drafts replies and takes real actions like refunds and replacements across your shop—right from your inbox.

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About the Awairly: AI‑native helpdesk

Awairly helps Shopify merchants handle customer support emails directly from their existing inbox. This AI-native helpdesk reads incoming support messages and automatically pulls in Shopify order context, customer details, and shipping updates to draft accurate replies for common requests like order status, address changes, and invoice questions. Unlike basic chatbots, Awairly takes real actions across your shop - processing refunds, creating replacement shipments, and generating vouchers just like you would manually. All drafted responses go to an approval queue so you stay in control of what gets sent to customers. The app connects seamlessly to your existing mailbox and integrates with the services you already use, keeping your workflow intact while reducing repetitive support tasks.

Launched: May 4, 2026

Key features

Automatically drafts replies with Shopify order and customer context.
Takes real actions just like you would - replacemnet shippings, refunds, voucher
Connects to your existing mailbox and integrates with the services you use