AskRoo

AskRoo adds an AI support agent to your storefront that answers customer questions using your live store data. It handles order status inquiries, tracking updates, product questions, and return requests directly in chat. The AI looks up orders by number or email, checks current prices and stock levels, and searches through your products, pages, and policies to provide accurate answers. Return requests are automatically verified against your policy window before approval, then processed for your team or started right away. Questions the AI can't answer from your data become support cases with full chat transcripts included. The chat widget displays product cards with add to cart functionality, and you can customize colors, launcher position, and text with a live preview. Every action is audited for your records.