News
Shopify SEO
Shopify development
Amity: AI Customer Support
- by OT Software Group, Inc.
- Free plan available. Free trial available.
- by OT Software Group, Inc.
- Free plan available. Free trial available.
AI customer support with shared inbox for Gmail, Instagram & WhatsApp. Personalized replies using order history & customer memory.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Amity: AI Customer Support
Amity delivers AI customer support with a shared inbox that brings together Gmail, Instagram, WhatsApp and all your support channels in one place. The app uses customer memory, Shopify orders, past conversations and preferences to draft or auto-send personalized replies. It manages customer relationship intelligence across support, sales and marketing by remembering every customer interaction. Voice agents proactively call to recover abandoned carts, while personalized marketing emails reach customers at scale. Session replays let you see every customer journey with detailed analytics. Amity suggests follow-ups and next steps, taking action to help you manage customer relationships more effectively.
Launched: May 19, 2026
Key features
- Shared inbox for Gmail, Instagram, WhatsApp and every support channel
- Takes action: draft or auto-send and suggests next steps & follow-ups
- Proactive sales: voice agents can call and win back abandoned carts
- Personalised marketing: send customer specific marketing emails at scale
- Session replays: see every customers journey and replay analytics
Integrations with:
- Gmail,
- Instagram,
Category:
Pricing of Amity: AI Customer Support
Free
Free
- 25 AI Conversations
- 50 Customer Memories
- 1 Connected Channel
Helpdesk
$10 / month
- All channels in one inbox
- Create actions and follow-ups
- Customer profiles and memory pages
- Structured notes, preferences, and remin
Pro
$30 / month
- Unlimited AI Conversations
- Unlimited Connected Channels
- Unlimited Customer Memories
- Advanced Analytics
- Custom Agent Configuration
- Simulation Environment
