Pigeon: AI Order Support Agent

by carrier pigeon
Free plan available. Free trial available.

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by carrier pigeon
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on
Free plan available. Free trial available.

AI chatbot that answers order tracking questions with live Shopify data, follows your escalation rules, and hands off to your team safely.

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About the Pigeon: AI Order Support Agent

Pigeon is an AI customer support chatbot designed for order questions. It connects directly to your Shopify orders and fulfillments to answer customer tracking, status, and delivery questions using live order data. When customers are unhappy, the chatbot follows your escalation playbook step by step instead of making things up. It hands off smoothly to your team through live chat inbox, email, or Slack with a complete briefing. Every response follows your rules—Pigeon cannot invent refunds, deadlines, or compensation. Numbers and links are verified against your approved wording before sending. The storefront chat widget matches your theme and replies in English and Chinese. Safety features include banned phrases, commitment whitelists, and approved-wording fallback to keep conversations on track.

Launched: September 28, 2026