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Aiders: AI Email Support Agent
- by MKB Trading
- Free plan available
- by MKB Trading
- Free plan available
AI email support agent that handles customer questions using your Shopify orders, tracking data, and store policies with human oversight.
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About the Aiders: AI Email Support Agent
Aiders uses AI to handle customer support emails by connecting with your Shopify orders, tracking updates, and store policies. The app answers order and delivery questions automatically using real-time Shopify data. You can set your brand voice, refund rules, and signature to keep all replies consistent with your store policies.
Review conversations in one support workspace where tickets bring decisions that need your judgment to your team. Take over any case manually or let the AI work autonomously. The Chargeback Shield feature flags risk signals in support emails for review. Test conversations in the playground before enabling customer replies to ensure quality responses.
Launched: September 17, 2026
Key features
- Answer order and delivery questions using Shopify data and tracking updates.
- Keep replies consistent with your store policies, brand voice and signature.
- Review tickets and approve order actions from your support workspace.
Category:
Pricing of Aiders: AI Email Support Agent
Free
Free
- 100 inbound emails, once
- AI email agent with order lookups
- Tiered refund steps and store credit
- Spam filter
- Every language, auto-detected
Starter
$59 / month
or $590/year and save 17%
- 250 inbound emails per 30 days
- Everything in Free
- Chargeback Shield
- Priority alerts (Email, Telegram, Slack)
- Product catalog sync
- Supplier masking and custom branding
- Yearly billing: two months free
Growth
$169 / month
or $1,690/year and save 17%
- 1,000 inbound emails per 30 days
- Everything in Starter
- Brand personality and custom tone
- Custom knowledge pages
- Advanced negotiation engine
- API access
- Yearly billing: two months free
Scale
$549 / month
or $5,490/year and save 17%
- 5,000 inbound emails per 30 days
- Everything in Growth
- Dedicated support
- Yearly billing: two months free
