Affiniv NPS, Survey & Feedback
- by Affiniv
- Free plan available. Free trial available.
Collect customer feedback with NPS surveys sent via email, SMS, WhatsApp & more. AI analytics & automated workflows to improve retention.
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About the Affiniv NPS, Survey & Feedback
Affiniv helps Shopify brands collect customer feedback through NPS surveys and post-purchase surveys to improve customer retention. Create branded surveys with unlimited questions and branching logic in minutes, then send them via email, WhatsApp, SMS, Thank You Page, or Order Status Page.
Increase response rates with automated survey triggers like 5 days after purchase and automated reminders. The AI-powered analytics dashboard gives you actionable insights from customer responses to understand what affects your customer experience.
Fix issues quickly by setting up alerts and automating post-response workflows. Integrate with your CRM and tech stack without coding to take timely action on customer feedback and delight your customers.
Launched: December 8, 2021
Key features
- Create branded surveys, with unlimited questions & branching logic, in minutes.
- Send surveys via Email, WhatsApp, SMS, Thank You Page, Order Status Page, etc.
- Increase response rates by automating survey triggers and reminders.
- Get deep actionable insights from AI-powered analytics dashboard.
- Integrate with CRM and tech stack for post-response workflows. No coding needed.
Pricing of Affiniv NPS, Survey & Feedback
Free Plan
Free
- Up to 100 orders
- Email embedded-survey
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- Analytics dashboard
- Integrations : Slack, Email alerts
- Support via email
Starter Plan
$25 / month
or $249/year and save 17%
- Up to 1,000 orders
- Email embedded-survey
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- Analytics dashboard
- Integrations : Slack, Email alerts
- Support via email
Growth Plan
$99 / month
or $999/year and save 16%
- Up to 5,000 orders
- Email embedded-surveys
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- AI-powered analytics
- Integrations : Slack, Email alerts
- Support via email and Zoom
Advanced Plan
$199 / month
or $1,999/year and save 16%
- Up to 15,000 orders
- Email embedded-surveys
- WhatsApp, SMS surveys
- Thank You, Orders page surveys
- Automated triggers & reminders
- AI-powered analytics
- Advanced integrations : CRM, etc.
- Assisted on-boarding & support
