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Affiniv Net Promoter Score NPS
- by Affiniv
- Free plan available. Free trial available.
- by Affiniv
- Free plan available. Free trial available.
Send NPS and CSAT surveys via WhatsApp, Email, and SMS. AI analyzes feedback to show what customers love and what needs fixing.
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About the Affiniv Net Promoter Score NPS
Affiniv helps you measure customer satisfaction with NPS and CSAT surveys sent via WhatsApp, Email, and SMS after order delivery. Find out which customers love your brand and discover exactly what needs improvement.
The app sends beautiful, one-tap surveys that customers actually respond to. AI automatically reads every comment and groups feedback into themes, so you can see what to fix first without reading through all replies. For unhappy customers, support tickets can be created automatically in Gorgias, Zendesk, and other platforms.
Get survey responses directly in Slack and reply from the dashboard. Ask "How did you hear about us?" on thank you and order status pages. Integrations include Flow, Klaviyo, Google Sheets, and more to connect with your existing tools.
Launched: December 8, 2021
Key features
- NPS and CSAT surveys on Email, WhatsApp and SMS, sent after order delivery
- One-tap ratings with follow-up questions to learn the thought behind the rating
- AI groups text feedback into themes so you know what to fix first
- Integrations - Flow, Gorgias, Zendesk, Slack, Klaviyo, Google Sheet, and more
- Ask "How did you hear about us?" on your thank you and order status pages
Integrations with:
- Customer accounts,
- Shopify Flow,
- Google Sheets,
- Gorgias,
- Klaviyo,
- Slack,
- Zendesk
Pricing of Affiniv Net Promoter Score NPS
Free Plan
Free
- Up to 100 orders
- One Survey Type (NPS)
- Distribute via Email
- Analytics Dashboard
Starter Plan
$49 / month
or $490/year and save 17%
- Up to 1,000 orders. Extra 100@ $3/mo
- NPS, CSAT Surveys via Email
- AI-powered analytics Dashboard
- 1 User
Growth Plan
$99 / month
or $999/year and save 16%
- Up to 5,000 orders. Extra 1,000@ $20/mo
- NPS, CSAT Surveys via Email, WhatsApp
- Send Reminders over Multiple Channels
- AI-powered analytics Dashboard
- Up to 5 Users
- Attribution Survey on Order Confirmation
- All Standard Integrations Supported
- Support via Email and Zoom
Advanced Plan
$249 / month
or $2,490/year and save 17%
- Up to 15,000 orders. Extra 1,000@ $15/mo
- Everything in the Growth Plan, Plus
- Unlimited Number of Surveys
- Agentic Workflows
- Custom Dashboard and Reports
- Advanced Integrations
- Assisted Onboarding and Priority Support
- Unlimited Users
