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Affiniv Post Purchase Survey
- by Affiniv
- Free plan available. Free trial available.
- by Affiniv
- Free plan available. Free trial available.
Discover where your customers find you and what they think. Run post-purchase surveys to track marketing attribution, NPS, and CSAT scores.
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About the Affiniv Post Purchase Survey
Run post-purchase surveys to discover how customers found your store and what they think about their experience. Show surveys on Thank You and Order Status pages where response rates are highest, or send NPS and CSAT surveys via email and WhatsApp.
Ask "How did you hear about us?" to track marketing attribution and see which channels actually drive orders and revenue. Capture customer demographics like age and location to segment your audience. Use follow-up questions to dig deeper, while AI Analytics groups open-text answers into themes for actionable insights.
Ready-to-use reports display sales and LTV by marketing channel and customer segment. Integrate with Klaviyo, Gorgias, Zendesk, and Slack to act on survey responses immediately. Put your marketing budget where orders actually come from with data-driven attribution insights.
Launched: December 8, 2021
Key features
- Ask "How did you hear about us?" on your thank you and order status pages
- See orders and revenue grouped by the channels chosen by customers
- Capture age, location and other buyer details to segment your results
- Send NPS and CSAT surveys by email, SMS or WhatsApp after the order is delivered
- Get deep, actionable insights from an AI-powered analytics dashboard
Integrations with:
- Checkout,
- Customer accounts,
- Shopify Flow,
- Flow,
- Google Sheets,
- Gorgias,
- Klaviyo,
- Slack,
- Zendesk
Pricing of Affiniv Post Purchase Survey
Free Plan
Free
- Up to 100 orders
- Survey on Thank You page and Email
- Marketing Attribution, Demographic, NPS
- AI-powered analytics Dashboard
Starter Plan
$25 / month
or $249/year and save 17%
- Up to 1,000 orders
- Survey on Thank You page, Order page
- Marketing Attribution, Demographic, NPS
- NPS, CSAT Survey on Email, WhatsApp, SMS
- AI-powered analytics Dashboard
Growth Plan
$99 / month
or $999/year and save 16%
- Up to 5,000 orders. Extra 1,000 @ $15/m
- Survey on Thank You page, Order page
- Marketing Attribution, Demographic, NPS
- NPS, CSAT Survey on Email, WhatsApp, SMS
- Ability to target new vs repeat customer
- AI-powered analytics Dashboard
- Integrations: Slack, Email alerts, Sheet
- Support via email and Zoom
Advanced Plan
$199 / month
or $1,999/year and save 16%
- Up to 15,000 orders, Extra 1,000@ $10/mo
- Everything in the Growth Plan, Plus ---
- Unlimited Surveys on all channels
- Agentic Workflows
- Custom Dashboard and Reports
- Advanced Integrations
- Assisted Onboarding and Priority Support
