NestDesk Live Chat & Helpdesk
- by NestScale
- Free plan available. Free trial available.
Manage all your customer support in one place with AI chatbot, live chat, and helpdesk features. Track orders, share products, and provide 24/7 service across multiple stores to drive more sales.
About the NestDesk Live Chat & Helpdesk
NestDesk combines live chat, AI chatbot, and helpdesk features to deliver comprehensive customer service from a single inbox. The integrated AI chatbot provides round-the-clock support, handling common customer inquiries automatically. Service agents can view customer behavior, recommend products, and process orders directly through the chat interface. The solution includes a self-service widget for order tracking and management, while offering real-time visitor tracking and customer profiles. With the NestDesk mobile app, support teams can efficiently manage conversations across multiple stores and channels, ensuring quick response times and improved customer satisfaction.
Key features
- Manage & respond to all messages across channels and stores in one single inbox.
- Automate your support & solve customers’ questions with the NestDesk AI chatbot.
- Share product recommendations, browse inventory & create orders while chatting.
- Make powerful self-service widget with Helpdesk, order tracking & order action.
- Have customer profiles, preview carts & track website visitors in real-time.
Pricing of NestDesk Live Chat & Helpdesk
FREE
Free
- Unlimited conversations
- 1 agent as admin
- 1 store integration
- 1 Facebook integration
- Live chat customization
- Browser notifications
- Mobile app
BASIC
$5.99 / month
- Unlimited conversations & agents
- 2 stores & FB integrations
- Live visitor data
- Automation rules
- Order tracking
- Remove watermark
- 5 FAQs
ADVANCED
$14.99 / month
- Unlimited conversations & agents
- Unlimited stores, channels & FAQs
- All in Basic, plus
- Chatbot
- Business hours
- Offline email notifications
PROFESSIONAL
$34.99 / month
- Unlimited conversations & agents
- Unlimited stores, channels & FAQs
- All in Advanced, plus
- AI Chatbot
- 500 replies/month
- Order management
