Know Reply‑AI Email Engagement
- by Know Reply Inc.
- Free plan available. Free trial available.
AI-powered email replies for campaigns and order emails. Answers customers with your brand voice using Shopify data automatically.
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About the Know Reply‑AI Email Engagement
Know Reply uses AI to automatically answer customer replies to your campaign and no-reply emails. The app connects directly to your Shopify store to reference products, orders, and customer details, ensuring every response is relevant and personalized for each shopper. AI agents send on-brand replies with configurable tone and knowledge base settings that match your brand voice. When human follow-up is needed, the app seamlessly hands off conversations to your team. The built-in insights dashboard summarizes customer topics, intent, and activity to help inform your campaign planning. Multi-language support handles customer emails in different languages, making engagement accessible globally.
Key features
- AI agents handle replies to campaign and no-reply marketing emails
- Answers are Shopify-aware referencing products, orders, and customer details
- AI agents take action across connected systems
- Insights dashboard summarizes customer topics, needs, and activity
Pricing of Know Reply‑AI Email Engagement
Free to install
Free
- 1 AI-managed email address
- 20 Knowledge embeddings
- 1 Connected AI toolkit
- Basic analytics
- 10 email replies
Starter
$20 / month
or $200/year and save 17%
- 5 AI-managed email addresses
- 50 Knowledge embeddings
- 2 Connected AI toolkits
- Basic analytics
- Unlimited email replies
Professional
$28 / month
or $280/year and save 17%
- 10 AI-managed email addresses
- 250 Knowledge embeddings
- 5 Connected AI toolkits
- Advanced analytics
- Unlimited email replies
Premium
$40 / month
or $400/year and save 17%
- 25 AI-managed email addresses
- 500 Knowledge embeddings
- Unlimited Connected AI toolkits
- Advanced analytics
- Unlimited email replies
