News
Shopify SEO
Shopify development
Richpanel: AI Customer Support
- by Richpanel Inc
- From $89/month. Free trial available.
- by Richpanel Inc
- From $89/month. Free trial available.
AI agents that resolve customer support tickets end to end across email, chat, and social media—automatically handling orders, returns, and refunds 24/7.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Richpanel: AI Customer Support
Richpanel deploys AI agents that handle customer support tickets from start to finish across email, chat, social media, SMS and phone - all available 24/7. Unlike basic chatbots that just deflect questions, these AI agents actually resolve repetitive support requests by reading conversations, looking up order details, and taking action on order status, returns, refunds, cancellations and subscription changes.
The AI learns your store's policies and past tickets to reply in your brand voice, automatically handing off complex cases to your team when needed. Manage all customer conversations from one inbox with full Shopify context. The platform integrates with your existing apps so agents can act on data across your entire stack. Track performance with QA tools, insights and agent coaching features built from your support data. White-glove migration available from Zendesk, Gorgias, Help Scout and Gladly.
Launched: November 15, 2019
Key features
- AI agents resolve order, return, refund & subscription tickets end to end
- Manage email, chat, Facebook, Instagram, SMS & phone from one inbox
- Trained on your store's policies, past tickets & brand voice
- Integrate your stack: act on data from your favorite apps in the inbox
- Measure & improve: QA, insights & agent coaching from your support data
Integrations with:
- 20+ integrations,
- Aircall,
- Klaviyo,
- ReCharge,
- Returnly,
- Yotpo
Pricing of Richpanel: AI Customer Support
PRO
$89 / month
or $828/year and save 22%
- Email, Phone, Chat, Facebook, Instagram
- AI Employees: Sidekick AI
- Connect up to 2 Stores
- Customer Support Reports
PRO MAX
$119 / month
or $1,188/year and save 17%
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
Self Service
$119 / month
or $1,188/year and save 17%
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve upto 50% issues automatically
