WhatsDesk Voice‑Video Helpdesk
- by WhatsDesk
- Free plan available. Free trial available.
Voice and video helpdesk inside tickets. Live chat when online, threaded tickets when not. Auto-transcribe and translate for global support.
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About the WhatsDesk Voice‑Video Helpdesk
WhatsDesk is a voice and video helpdesk built for Shopify stores. Reply to customer support tickets with quick voice notes, short video clips, or screen shares to solve issues clearly. When both agent and shopper are online, it works as live chat. When offline, conversations fall back to threaded tickets with email in a unified inbox, keeping everything in one place.
Auto-transcribe and auto-translate messages for multilingual support with global customers. Share public ticket links so customers can follow and reply securely. Customize your helpdesk widget, invite teammates, and track usage. Set up takes just minutes, giving you a complete customer support solution that unifies voice, video, and chat in one helpdesk.
Key features
- Live chat when both agent and shopper are online
- Record quick voice notes or reply with a short video directly inside tickets
- Public ticket links let customers follow and reply securely
- Unified inbox with email in & out so conversations stay in one place
- Auto-translate & transcribe for multilingual support
Pricing of WhatsDesk Voice‑Video Helpdesk
Free for 3 Days
Free
- All the paid features in Starter
Starter
$29 / month
or $261/year and save 25%
- 2 agents included
- 500 Audio/Video minutes
- Screen-share (Webview only)
- User language support
- 2 email inboxes
- Language Transcription
Pro
$59 / month
or $531/year and save 25%
- 10 Agents
- Website support
- Text, Email, Voice, and Video
- 1000 Audio and Video Minutes
- Language Transcription
- Language Translation (agent primary)
- Screen-share (Webview + Webcam)
Enterprise
$99 / month
or $891/year and save 25%
- 20 Agents
- Website support
- Text, Email, Voice, and Video
- 2000 Audio and Video Minutes
- Language Transcription
- Translation (Agent + User Language)
- Screen-share (Webview + Webcam)
- Custom analytics on demand
