News
Shopify SEO
Shopify development
Savena ‑ AI Chat & Support
- by Savena
- $99/month. Free trial available.
- by Savena
- $99/month. Free trial available.
AI support agent that edits, cancels and returns orders in your store, not just answers questions about them.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Savena ‑ AI Chat & Support
Savena is an AI support agent that actually edits, cancels and returns orders in your Shopify store, not just answers customer questions. Unlike basic support AI that only tells customers where their order is, Savena can fix problems directly. It looks up live orders, verifies customers with a one-time email code, then makes real changes: updates shipping addresses before parcels leave, edits or removes items, cancels orders, opens returns, or splits shipments so in-stock items ship immediately. Every change syncs directly into Shopify, not onto a to-do list for your team. Savena handles email, chat widget, WhatsApp, and Instagram DMs in one inbox. You stay in control with toggles for each action, and order-changing features start disabled until you enable them. The AI escalates refund and complaint conversations to humans when needed.
Launched: May 27, 2026
Key features
- Edits addresses, changes items, cancels and returns orders in your live store
- Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
- Verifies customers by email code before touching private order data
- Escalates refund/complaint conversations to a human
- Every action toggles on or off; order-changing actions start disabled
Integrations with:
- gmail,
- hubspot,
- intagram,
Pricing of Savena ‑ AI Chat & Support
Savena
$99 / month
- AI-powered customer support
- Live chat widget
- Unified inbox
- Order lookup & tracking (AI tools)
- Multi-channel (email, Instagram, chat)
