Order Genie
- by Nerddevs Ltd
- Free plan available
AI chatbot that tracks orders in real time, answers FAQs from your knowledge base, and helps you support customers faster with less effort.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Order Genie
Order Genie brings AI-powered customer support to your Shopify store with instant FAQ answers and real-time order tracking. This chatbot helps customers track their orders using just an order number or email, while answering common questions from your custom knowledge base built with uploaded files. When the chatbot can't help, customers can easily connect with you through support tickets. Merchants get access to a clear analytics dashboard showing chat activity and performance metrics, making it simple to resolve issues faster and keep customers satisfied with less manual effort.
Key features
- Track orders in real time using order number or email.
- Answer FAQs using your uploaded knowledge base.
- Easy support ticket to handle by merchants.
Pricing of Order Genie
FREE
Free
- 50 chats forever
- Customer Recognition
- Basic Order Tracking
- Standard FAQ Response
- Branded with our Logo
STARTER
$9 / month
- 500 chats/month
- Advanced Order Tracking
- Custom FAQ Knowledge Base
- Remove Branding
- All Free Features
GROWTH
$19 / month
- 2000 chats/month
- Smart Escalation System
- Custom Branding
- Basic Analytics Dashboard
- All Starter Features
PRO
$49 / month
- 10,000 chats/month
- Advanced Analytics
- Priority Support
- Custom Integration
- All Growth Features
