Affiniv NPS, Survey & Feedback
- by Affiniv
- Free plan available. Free trial available.
Get valuable customer feedback with automated NPS surveys sent via email and WhatsApp. Analyze responses in a detailed dashboard to improve your products and customer experience.
About the Affiniv NPS, Survey & Feedback
Understand your customers better with Net Promoter Score (NPS) surveys that automatically collect feedback after purchases. Affiniv helps you create and send customized surveys through email, WhatsApp, or text messages, with built-in reminders to improve response rates. The survey process is simple - customers can score directly from their email, making it convenient to share their experience. Track and analyze customer feedback through an intuitive dashboard where you can segment responses, add tags, and uncover valuable insights. Whether you're a small business or large brand, use these customer insights to improve your products and service quality. The automated post-purchase surveys help maintain consistent feedback collection while saving you time and effort.
Key features
- Create and send NPS survey over Email, WhatsApp, text messages in minutes
- Maximise response rate by embedding score in email and using automated reminders
- Dashboard to analyze each response. Segmentation, tagging for detailed insights
Pricing of Affiniv NPS, Survey & Feedback
Free Plan
Free
- Survey up to 100 Customers per month.
- Distribute Only via Email
- No Reminders over Email
- No Web Survey
- One Survey type (NPS)
Basic Plan
$99 / month
- Survey up to 5000 Customers per Month
- Send Survey via Email With Reminders
- Show Web Survey on Thank You Page
Business Plan
$249 / month
- Up to 15000 Customers per Month
- Email Survey with Reminders
- Assisted On-boarding
- Auto-Email for for TrustPilot Reviews
- Show Web Survey on Thank You Page
