Intercom: AI Customer Service
- by Intercom
- From $0.99. Free trial available.
Deliver better customer service with Intercom's AI agent Fin and next-gen Helpdesk. Handle orders, shipping, and support queries using real-time Shopify data - all from one platform.
About the Intercom: AI Customer Service
Intercom's AI-powered customer service platform combines the intelligent Fin AI Agent with a comprehensive helpdesk solution. Support teams can access complete Shopify order details, shipping information, and customer data directly in their Intercom inbox. Fin automatically handles common customer questions using live Shopify data, while agents can modify orders, process refunds, and update shipping details without switching platforms. Customers can self-serve by checking and editing orders through the Messenger interface. The integration supports multiple Shopify stores in one workspace and enables targeted messaging based on customer shopping activity. This unified solution helps merchants deliver efficient, data-driven customer support at scale.
Key features
- Customers check and edit orders in Messenger—no agent needed.
- Fin solves support queries using real-time Shopify data.
- Edit shipping info, issue refunds, and create orders without leaving Intercom.
- Multi-store support: connect all Shopify stores to one workspace.
- Track Shopify events and use customer data to send targeted messages.
Pricing of Intercom: AI Customer Service
Fin AI Agent
$0.99 one-time charge
- With Intercom or your current helpdesk
Essential
$39 / month
or $348/year and save 26%
- Customer support for small businesses
Advanced
$99 / month
or $1,020/year and save 14%
- Powerful AI features for growing teams.
Expert
$139 / month
or $1,584/year and save 5%
- Security and reporting for larger teams.
