MX: Helpdesk & Live Chat
- by Mirasvit Ecommerce Solutions
- Free
Manage all customer support in one unified helpdesk inbox. Turn emails into tickets, add live chat, and resolve issues faster.
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About the MX: Helpdesk & Live Chat
MX: Helpdesk & Live Chat centralizes all your customer support in one unified inbox. This free helpdesk solution turns customer emails into trackable tickets, helping you manage every inquiry without missing a thing. Capture important details upfront to reduce back-and-forth and speed up resolution times. Search and filter tickets by status and topic, view complete message history, and keep your inbox organized with custom ticket statuses and workflow rules. Engage visitors through live chat and access full ticket history to resolve issues quickly and efficiently.
Key features
- See every inquiry in one unified helpdesk inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
