eDesk
- by xSellco Ltd
- From $49/month. Free trial available.
Scale your customer support with AI-powered tools that combine all channels into one inbox. Handle Shopify orders, automate responses, and turn support into sales opportunities.
About the eDesk
eDesk brings AI-powered customer service specifically built for eCommerce businesses on Shopify. By connecting your store and over 250 marketplaces, you'll manage all customer conversations in one smart inbox. The AI technology helps your team answer questions faster and turn support chats into sales opportunities. With features like 24/7 chatbot support, direct Shopify order management, and pre-sales tools, eDesk helps deliver excellent customer experiences that encourage repeat purchases. Handle customer service more efficiently while growing your brand with intelligent support automation and centralized communication.
Key features
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Pricing of eDesk
Essential
$49 / month
or $468/year and save 20%
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
Growth
$115 / month
or $1,068/year and save 23%
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
Professional
$149 / month
or $1,428/year and save 20%
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
