Gorgias: Helpdesk, Chat & FAQ
- by Gorgias Inc.
- From $10/month. Free trial available.
Unify all your customer support channels in one platform with Gorgias. Handle emails, chat, social media, and SMS while letting AI manage orders and refunds. Boost sales with smart recommendations and self-service options.
About the Gorgias: Helpdesk, Chat & FAQ
Gorgias brings your customer support channels together in one unified helpdesk platform, directly integrated with your Shopify store. Handle emails, chat, social media, voice, and SMS conversations efficiently while letting AI manage routine tasks like order updates and refunds. The smart AI Agent responds to customers in your brand's voice, while self-service options help shoppers find answers through FAQ and order management. With 100+ ecommerce integrations, your team gets complete customer data to provide better support. Drive more sales through AI-powered product recommendations and targeted chat campaigns, all while saving time on customer service operations.
Key features
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
Pricing of Gorgias: Helpdesk, Chat & FAQ
Starter plan
$10 / month
- 3 customer support agents
- 50 tickets per month included
- Live chat
Basic plan
$60 / month
or $600/year and save 17%
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Pro plan
$360 / month
or $3,600/year and save 17%
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Advanced plan
$900 / month
or $9,000/year and save 17%
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
