SB: Helpdesk Ticketing & FAQs
- by Shark Byte, Inc
- Free to install. Free trial available.
Get complete customer support with AI-powered FAQs, product tabs, and live chat. Handle all support tickets from email, chat, and Messenger in one place while offering 24/7 self-service options.
About the SB: Helpdesk Ticketing & FAQs
Deliver better customer support with this complete helpdesk ticketing system and AI-powered FAQ solution. Create comprehensive FAQs instantly using ChatGPT-4 and translate them seamlessly through LangShop. The app combines live chat, email support, and Facebook Messenger in one central inbox, making customer service management simple and efficient. Set up a professional knowledge base, add product tabs, and implement a self-service widget with order tracking on any page. With 25+ ready-to-use templates and multi-channel support options, you'll provide fast, reliable assistance that builds customer loyalty and satisfaction.
Key features
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Pricing of SB: Helpdesk Ticketing & FAQs
Free
Free to install
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Custom CSS
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 / month
or $59.99/year and save 17%
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Multilingual FAQs (up to 3)
- Premium templates
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Standard
$19.99 / month
or $199.99/year and save 17%
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Overall & per agent performance report
Advanced
$49.99 / month
or $498.96/year and save 17%
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Prioritized support
- Overall & per agent performance report
