Help Scout
- by Help Scout
- Free plan available. Free trial available.
Help Scout brings all your customer conversations and order details into one place, letting you handle email, chat, and social support efficiently. Save time with AI tools and self-service options while delivering personalized service at scale.
About the Help Scout
Help Scout's customer support platform helps you build lasting relationships with your shoppers by making support conversations more personal and efficient. Manage all customer communications - from email and live chat to social requests - in a unified inbox that displays complete order details and history. The platform includes AI-powered tools and self-service options to handle FAQs quickly, while letting you process orders, refunds, and cancellations without switching between systems. Create your free account today and start delivering better customer support within minutes. With unlimited agent seats included, you can scale your support team during busy seasons without extra costs.
Key features
- Unlimited seats: No more extra fees to add agents during peak season
- Collaborate on email, live chat, and social requests in one organized Inbox
- Help more customers in less time with AI tools included at no extra cost
- Answer FAQs instantly with powerful self-service options
- Edit, duplicate, cancel, and refund orders directly in Help Scout
Pricing of Help Scout
Free
Free
- Up to 50 contacts per month
- Unlimited users
- Inbox with all channels
- Docs knowledge base
- Help widget with AI answers
- Unlimited AI drafts
- In-app messaging
- Basic Reporting
Standard
$50 / month
- Starts with 100 contacts per month
- Unlimited users
- Multiple Inboxes and Docs sites
- API and 100+ integrations
- Advanced Reports
- Surveys & NPS
- CSAT ratings
- Customer Properties
Plus
$75 / month
- Starts with 100 contacts per month
- Unlimited users
- Salesforce, Jira, HubSpot apps
- Custom Fields
- Advanced Permissions
- Teams
- Advanced Views & Workflows
- Restricted Docs sites
