Octocom AI CX & CS suite
- by Octocom LTD
- $200/month. Free trial available.
Let AI handle your customer support 24/7. From product recommendations to order tracking, Octocom answers questions instantly across all channels while integrating with your help desk to reduce support costs.
About the Octocom AI CX & CS suite
Transform your customer support with Octocom's AI-powered solution that works around the clock. This conversational AI assistant handles common customer inquiries about products, orders, shipping, and returns, while seamlessly integrating with popular help desk platforms like Gorgias and Zendesk. By automatically managing routine questions and providing instant responses, your support team can focus on complex customer needs. The AI stays current by continuously scanning your product catalog and website, delivering accurate information across multiple channels including Email, Instagram, WhatsApp, Messenger, and Telegram. Whether it's pre-sale product recommendations or post-sale support, Octocom helps reduce response times and support tickets while improving customer satisfaction and sales conversion.
Key features
- AI Post sale support: order management, order tracking, product usage
- Personalized product recommendations for potential customers
- 24/7 Answers to questions about product features, availability, specifications
- AI constantly reads and scans your catalog and website so it's always up-to-date
- Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram
Pricing of Octocom AI CX & CS suite
Basic
$200 / month
- 350 conversations per month included
- AI Product Recommendations
- AI Order Management
- Branding
- Integrations
- Analytics
- 24/7 Live Support
